FAQ

Frequently asked questions

Reserving

How far in advance do I need to make a reservation?


Raccoon Lake is a very popular lake, and some of our boats have been known to book out months in advance for popular weekend times. The earlier the better is a good rule to follow, particularly if you have an exact date in mind for your trip, or if you're planning a trip over a holiday weekend. We recommend you make reservations for a weekend about 2 weeks in advance. However, with that being said you can call a few days in advance and occasionally luck out if someone has canceled. Some people have even been lucky enough to walk-in the day of if there is a no-show or cancellation.




Do I have to pay the full amount when I book?


No, you will only be charged the $4 non-refundable booking fee at the time of your booking. You will pay for the boat in full at the time of your arrival. You can split it between parties, and pay with cash or credit card.




Can I book online?


Yes! Booking online is the easiest way to make a reservation. You can access our online booking system by clicking HERE




Can I just walk-in without a reservation?


Yes, as long as we have openings. We can't guarantee that we can get you on a boat especially if it's on a weekend. We stop excepting reservations for the day an hour and a half before closing. If you want to rent an overnight our cutoff time is a half hour before close. We need this extra time to get your paperwork done, give instructions, and get everyone loaded on the boat.




How old do you have to be to rent and drive?


18 years old




Can I rent or drive if I only have an ID or a license from another country?


Sorry, we cannot allow anyone who doesn't have a valid US driver's license to rent. We also require the person in charge of the rental, as well as the drivers to be able to speak fluent English. If you have reserved without the necessary requirements your rental will be forfeited without a refund.




How long can you rent?


All boats can be rented hourly. Pontoons can be rented overnight and multi-day. Overnights start anywhere from 5-8 pm and end at 8:30 am the following morning.




What is the latest time you can walk-in and get a boat?


If you do not have a boat reserved we do not accept walk-ins after an hour and a half before close. Sunday-Thursday the last time would be 4:30 and on Friday and Saturday 6:30. This is due to not having time to fill out the necessary paperwork, get instructions, and get loaded on the boat. If you walk-in and want an overnight rental you need to be at our store no later than a half-hour before close to do so.




Can I change my reservation?


You can make changes to your reservation without penalty if it's at least 48-hours prior to your reservation time. Anything within that timeframe will result in paying the difference between the original rental time/price and the new time. To change a rental you MUST speak to an employee. If you have any questions about your rental you can call, email or text us. Again, NOTHING can be changed unless you have communicated with an employee. We require this due to the possibility that an email goes to spam, your voicemail cannot be understood, or a text does not go through.




How do I make a reservation?


The best way to make a reservation is ONLINE. You can also call us at 765-344-1989. Our phone lines do get very busy so making the reservation online is the easiest. If you have any questions and cannot reach us by phone you can email us at: raccoonboatrental@gmail.com or send us a text at 765-592-3046.




How does the deposit work?


Two days prior to your rental your card on file will be authorized for your deposit. If the card will not authorize you will have to provide us with another card. Your deposit will not be taken unless you owe for damages, fines or fees. Renter is responsible for any amount over the initial deposit if the damage, fine, or fee exceeds that amount.





Boats

Are life jackets included and who has to wear them?


They are included on all of our rentals. We have jackets that range in size from 4x-infant. Please make sure everyone on your boat has a proper fitting lifejacket before leaving the dock. Waverunners and anyone on a tube/skis/wakeboard MUST wear a life jacket at all times. Anyone under 12 must wear one anytime the boat is moving or when they are in the water. We recommend anyone who has any impairments of any kind or cannot swim wear a life jacket at all times. If you are tubing or skiing we allow 2 of each size ski vest on the boat.




How old do you have to be to rent and drive the boats?


The renter and driver need to be 18 years of age or older with a valid United States driver's license.




What do drivers need to do in order to drive the boat?


All drivers need to bring their VALID United State's driver's license and be present for instructions. We require everyone to be QUIET and pay attention to instructions. If this is not followed we have the right to take driving privileges away. All drivers must take our driving test and watch a video. This can be done prior to rental. If it is not done prior to arrival it will be done when you get to the rental. Any delay with watching the video and taking the test will be at the renters expense and time will not be extended. It takes approximately 10 minutes to watch the video and take the test. Drivers MUST pass the test before being signed off to drive!




Can I fish from the boats?


You can only fish from our pontoon. Fishing is prohibited on our ski boats. Fishing is a very popular activity on the lake. Largemouth bass, Smallmouth Bass, Bluegill, Crappie, Catfish, and Striper Bass are all found in abundance. We sell beemoth and nightcrawlers at the boat rental.




Does someone drive the boat for us?


No, you are in charge of bringing your driver's license, reading up on lake laws, and driving. We will have you watch a video on laws and driving beforehand. Afterward, you will take a test that you must pass in order to drive.




Is gas included?


No. You have a full tank when you leave our dock and pay for whatever you use during your rental. A typical 4-hour pontoon uses around $20-$40 and a ski boat uses around $60-$80. This can change if prices change and depend on weight, water conditions, and how much you use it.




Do the boats have radios?


They do have radios but are not guaranteed to work. You will not get any refunds or discounts, or be able to change boats for non-working radios. Please plan accordingly and bring a radio and speakers.




Do children and babies count towards the maximum capacity?


Yes, all kids and babies count towards the maximum capacity allowed. Please be aware that the more weight you have on the boat the slower it will go.




Will someone teach me how to drive the boat?


Yes! Prior to getting instructions from our staff we will have everyone driving watch a video and take a test. The test MUST be passed in order to drive. Once that is completed our staff will go over driving, lake rules, bouys, and boat information.




Can we bring alcohol on the boat?


The operator of the watercraft is NOT allowed to consume alcohol – same rules apply as if you were on a road. Please be responsible and have a designated driver. No kegs or jello shots allowed. No drunk or disorderly conduct will be allowed or tolerated. If you are intoxicated and being disorderly we will call the police department and your rental will be forfeited without a refund. We have the right to refuse a rental to anyone who appears to be under the influence of drugs or alcohol. Your rental will be forfeited and no refund will be given.




Where can the boat not be taken?


Boat are not allowed within 200 feet from shore or far back into the idle zones. The crew will tell you where you are not allowed to go and you will get a map.




Are the boats covered for shade?


The pontoons and ski boats do have a bimini top that folds down for shade.




How many people are allowed on the boats?


Pontoons -13 Ski Boats- 8 Waverunners- 2 or 1 adult and 2 kids Not overloading the boats is very important for safety. If the boat is overloaded you will be charged a $100 fine and must return back to our dock and your rental will not be refunded.




Will my car or home owners insurance cover boat damage?


Some will cover boat damages. It is best to speak with your provider prior to the rental. We do not have an insurance plan available to renters.




Can we pull up on shore and hangout?


Abosultely NO getting within 200 feet from shore! Please be careful when docking and stay 200 feet away from the shoreline. Renter is responsible for any damages that will occur if this happens and their rental will be forfeited without a refund.




How do I return the boat?


You will pull up to the end of our gas dock at the time you are due back in according to our rental agreement. At this time you can unload and we will check over the boat for any damages and fill up the gas tank. You then will pay for your gas and any fines or fees if any in our office. There is a dumpster in the parking lot that you can use afterwards for any trash that you might have.




What should we bring on the boat?


Bring coolers, snacks, drinks, towels, sunscreen, trash bag, swimsuits, portable phone charger, and a radio. We do have ice, drinks, chips, beach toys, bait, and sunscreen for sale in our store if you decide not to bring your own.




What if I am late returning the boat?


We have a strict late fee policy regardless of the reason late. You will be charged according to our late fees listed on the rental agreement. Please put a pin on your phone map so you have our location to ensure you will not get lost. Please allow yourself plenty of time to get back to our dock.




Do you have kid and baby life jackets?


Yes! We have life jacket sizes all the way down to infant.




Will I get wet on the boat?


There is a possibility that you can get wet just by sitting on the boat from the boat spray and waves. If the water is rough it is possible that water can come on the deck. Bring towels just in case, and the best way to keep from getting wet is to drive slow and stay in the idle zone areas on busy weekends.





Cancellations

What happens if we start our rental and a storm pops up?


We give time credits for the time that was not used. The voucher MUST be brought in when you decide to use the credit. We cannot give refunds.




Can I change my reservation?


You can make changes to your reservation without penalty if it's at least 48-hours prior to your reservation time. Anything within that timeframe will result in paying the difference between the original rental time/price and the new time. To change a rental you MUST speak to an employee. If you have any questions about your rental you can call, email or text us. Again, NOTHING can be changed unless you have communicated with an employee. We require this due to the possibility that an email goes to spam, your voicemail cannot be understood, or a text does not go through.




What is your cancellation policy?


We require a 48-hour cancellation notice. If you cancel within 24-48 hours you will be charged a cancellation fee of $50. A cancellation within 24-hours or no-show on the day of the rental will result in the customer being charged their rental in FULL. NO EXCEPTIONS EXCEPT FOR EXTREME WEATHER CONDITIONS LISTED BELOW. There are no refunds/discounts due to late check-ins, early return, change of plans, illness, weather, or car problems.
For weather: Remember we are an hour from Indianapolis and Terre Haute, so the weather there can be different from our location. If you are unsure of what to do please call us on the morning of your reservation. We will make the call on whether or not it is ok to cancel without a penalty or not.
If the weather is inclement, the rental will be postponed or delayed. Inclement weather is defined as weather where there are unsafe conditions. This includes warning of severe storms, lightning, high wind advisory, or tornado as defined by the National Weather Service (NWS). If there are inclement weather conditions in the Raccoon Lake area at your departure time then the rental reservation will be postponed or delayed. You will be able to reschedule the reservation. Rescheduling is based on the weather at the time of departure and not future weather forecasts. If you get on the water and it starts storming you can return the boat and get a time credit for a future rental. We cannot give refunds unless you were not able to leave the dock and start your rental.
If weather conditions are overcast, cold, cloudy, and rainy, but no warnings are issued by the NWS, your rental still stands for the day.
You MUST talk to an employee when making a cancellation! If you do not actually SPEAK to an employee you will get charged. Emailing us the night before or the day of does NOT count! If you plan on emailing it MUST be more than 48-hours prior to the reservation.





Watersports

What extras do you rent?


We rent single and double tubes, skis, wakeboards, floating mats, and we have a ZUP board. We only alllow 1 tube per boat.




Can pontoons pull skiers and wakeboarders?


No. Unfortunately, pontoons are not great for pulling skiers, wakeboarders, or the ZUP board. They are great for tubing! The reason is due to not having enough power to get someone out of the water.




Does the amount of people and weight on the boat affect tubing?


Yes. The more weight that is on the boat the slower and harder it is to pull someone. You will not be able to get up to faster speeds if the boat is at or near maximum capacity. This includes not just people weight but coolers, etc as well.




What do I need to know in order to pull a tube, skier, or wakeboarder?


You can take a look at our TUBING SAFETY and WATERSPORTS SAFETY pages. They will explain how to properly pull someone.





Policies

What are the lake rules?


Click HERE for lake rules!




Are pets allowed?


Absolutely no pets are allowed! If you bring your pet you will be asked to take it to the campsite or your rental will be forfeited and paid in full.




Are grills allowed on the boat?


No. For safety reasons we do not allow grills. There are shelters with grills close by in the park. You can contact the park for more information at 765-344-1412.




What is not allowed on the boats?


Weapons, grills, pets, glow sticks, red staining drinks, jello shots, kegs, glass, and anything that can damage our seats and boat in general. Also, do not bring anything that can cause harm to anyone on the rental boat or other boaters.





General

Are there bathrooms close?


We have an outhouse located at our rental. There is also a beach house with running water and showers within walking distance. We recommend coming in early for your reservation to allow everyone in your party enough time to use the restroom before the start of your rental.




Do you sell fishing licenses and bait?


We do not sell fishing licenses. You can either get them online HERE or can get one at the park office. We sell beemoth and nightcrawlers.




What's the water depth?


The lake ranges quite a bit. It can go from a foot deep close to shore to 60 feet around the dam. The average is around 30 feet. We ask that you stay at least 200 feet from shore at all times to avoid hitting any debris under the water. We experience flooding so it is best to pay attention to the employees when they show you were to go and not go in case our water levels have changed.




Is there camping nearby?


Yes! Our park offers great camping! You will need to contact them directly at 765-344-1412. The campsite is approximately 1/2 mile away from the boat rental.




Where do we park?


Do not park in the employee parking lot or block the entrance. We have parking close by. If you are renting overnight you can keep your car parked there. There is park security that makes rounds throughout the night. DO NOT block the entrance of the employee parking. Do not park in the employee parking area.





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Friday - Saturday 9 AM - 8 PM 

You must arrive at least an hour and a half before close to rent a boat!

 

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Friday - Saturday 9 AM - 8 PM 

You must arrive at least an hour and a half before close to rent a boat!

 

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